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LOGIN.GOV FREQUENTLY ASKED QUESTIONS

What is login.gov?

login.gov is a service that offers secure and private online access to government programs, such as federal benefits, services and applications. With a login.gov account, you can sign into multiple government websites with the same email address and password.

Why is the National Reporting System (NRS) using login.gov?

login.gov uses two-factor authentication, and stronger passwords, that meet new National Institute of Standards of Technology requirements for secure validation and verification. By using login.gov, you’ll get an extra layer of security to help protect your NRS account against password compromises.

What will happen to my NRS account?

Nothing will happen to the information stored in your NRS account. You’ll keep all of your data and information.

Once you set up a login.gov account, we’ll link it back to your NRS account. The only difference is you’ll use your login.gov email address, password and the one-time security code to sign into NRS.ED.GOV.

What do I need to do?

You need to create a login.gov account, if you don’t already have one. You’ll need to:

  1. Create a login.gov account - you only need to do this once.
  2. Enter an email address—use the same email address you use for NRS.ED.GOV (your primary or secondary email address), if you have an existing profile with us.
  3. Create a new password.
  4. Select your first method of authentication—having another way to sign in keeps your account more secure than using only a password. You can choose between text messages, phone calls, an authentication application, a security key, or backup codes. Government employees can also use their PIV card.
  5. Select a backup method of authentication—you need to select a backup method, in case you don’t have access to your first choice (for example you don’t have access to your phone).

Once you’ve finished setting up your login.gov account, you’ll go back to NRS.ED.GOV to finish the process. Double check your NRS account to make sure all of your information is accurate.

You need to use your login.gov email address, password and one of the two-factor authentication methods you set up, every time you want to sign into NRS.ED.GOV.

What if I already have a login.gov account?

You may use it easily as long it is the same email address as your NRS account. Otherwise, if it is not the same (e.g. personal email versus work email) you will need to sign into your login.gov account and add the secondary email address. Changing or adding (part 1 only) a login.gov email Once it is verified, you will then have the ability to sign into your login.gov account using that new email and your existing password.  

What email address do I use to create a login.gov account?

Use your primary NRS account email address, so we can automatically link your NRS account to your login.gov account. If you use a different email address, we won’t be able to link your account.

This process only works as long as the login.gov email address in the sign-in process is the same as your NRS account email address. An account for this email address must already be set up. Please contact the NRS helpdesk if you have any questions.

Can I use a different email address from my NRS email address, when setting up my login.gov account?

When you first create your login.gov account, you need to use the same email address you currently use for NRS.ED.GOV. This will then automatically link your NRS account information to your new login.gov account. 

Can I share a login.gov account with another person?

No. Each person needs their own login.gov account.